FAQ

1. How can I place an order?
   
   To place an order, simply browse our website, select the desired items, and add them to your cart. Proceed to checkout, where you will provide your shipping information and complete the payment process. Once your order is confirmed, we will send you a confirmation email.

2. What payment methods do you accept?
   
   We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Select your preferred payment option during the checkout process.

3. Do you offer international shipping?
   
   Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please enter your address during checkout to see the available shipping options and associated costs.

4. How long will it take to receive my order?
   
   The delivery time depends on your location and the shipping method chosen. Typically, orders are processed and shipped within 2-5 business days. Once shipped, domestic orders usually arrive within 7-14 days, while international orders may take longer.

5. What is your return policy?
   
   All sales are final, and we do not offer refunds or exchanges unless the product arrives damaged. If your item is damaged during shipment, please contact us within 15 days of delivery with your order details and supporting evidence. We will assist you in resolving the issue.

6. How can I track my order?
   
   Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package through the respective shipping carrier's website.

7. What if I have a problem with my order or need further assistance?
   
   If you have any issues or need further assistance, please reach out to our customer support team via senpapi-sama@hotmail.com. We will be happy to help you resolve any concerns or answer any questions you may have.

8. Do you offer wholesale or bulk discounts?
   
   Yes, we offer wholesale and bulk discounts for qualified buyers. If you are interested in purchasing our products in large quantities, please contact us with your specific requirements, and we will provide you with more information.

If you have any other questions or need additional information, feel free to contact us. We are here to assist you and provide the best shopping experience possible.

Thank you!